Unforgivable explores the relationship between Alice, a Tutsi woman who lost 

her children and her hand in the genocid against the Tutsi in 1994, and Emmanuel, the Hutu man who attacked her and her family. After serving his prison turn, Emmanuel seeks out Alice and confesses to being the one who cut off her hand.

  

Alice extends him forgiveness and together, they run the Uruki Kuganze Association, providing housing and counseling for genocid survivors and facilitating reconciliation between them and their fromer attacks.